Complaints Policy

We want every move to go well, and we take any complaint seriously.

How to raise a complaint

• How to complain: Contact us on 07807584671 with the details of your concern.
• What happens next: We will acknowledge your complaint promptly and look into it fully.
• Timescales: We aim to acknowledge within five working days and to resolve matters within twenty working days, keeping you informed throughout.
• If you are still unhappy: We will set out any further steps available to you, including any relevant trade body or ombudsman.

Last updated: 12 October 2026.